📢 Offline Recruitment Drive for Firstsource Solutions

Post Author: Team | Published: July 4, 2025 | Category: Uncategorized

• Education: BE / BTech / BCA / BCS / BSc / MCA / MCS / MSc (CS / IT Branch only)
• No Pass-out Year Criteria
• No Percentage Criteria

The Customer Support Associate (CSA) responds to customer queries and provides resolutions, support, and assistance for existing/new service queries. The role ensures fast, friendly, and effective service with accurate solutions.

• Respond to customer calls on various issues
• Update and process information accurately
• Resolve customer problems timely
• Take ownership and deliver on commitments
• Liaise with internal teams for unresolved queries
• Use clear and simple English for all communication
• Demonstrate professionalism, empathy, and integrity
• Work collaboratively with the team

• Effective verbal communication and interpersonal skills
• Fluent in spoken English
• Basic technical knowledge (Broadband, UPS, cables, Wi-Fi, troubleshooting)
• Understanding of customer queries and escalation process
• Ability to solve problems from customer’s perspective
• Knowledge of internal and external performance measurements